Returns & Refunds

We want you to feel confident shopping with VARELTI. If something is not right with your order, please review the policy below and contact us at service@varelti.com.

30-Day Returns

You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, unworn, undamaged, and returned in its original packaging with all included materials.

Customers are responsible for return shipping costs when returning an unwanted item. Original shipping charges, duties, taxes, and other import fees are non-refundable.

Custom, Personalized, and Final Sale Items

Custom-made, personalized, engraved, specially sized, special-order, and final sale items are not eligible for return, exchange, or refund. This includes items made or altered to your requested specifications.

Order Cancellations

For standard orders, please contact us within 12 hours of placing your order if you need to request a change or cancellation. Cancellation is only possible before processing and preparation begin. Once an order has shipped, it cannot be cancelled.

For custom orders, cancellation terms depend on the stage of work:

  • Before design work begins, please contact us immediately to request cancellation.
  • If design work has begun but production has not started, the order may be cancelled and the remaining amount refunded, less a non-refundable US$100 design fee.
  • Once production has started or the order has shipped, the custom order cannot be cancelled.

Refunds and Reshipments

You may request a refund or reshipment if:

  • Your order is not delivered within the applicable delivery timeframe;
  • You receive the wrong item; or
  • Your item arrives damaged or defective.

Please contact us promptly and include your order number, a description of the issue, and clear photos or video where applicable.

Returns for Unwanted Items

If you no longer want an eligible, non-custom item you received, please contact us before returning it. The item must meet the eligibility conditions above, and return shipping is at your expense.

Non-Refundable Situations

We may be unable to issue a refund when:

  • The item is custom-made, personalized, engraved, specially sized, special-order, or marked final sale;
  • Delivery fails because an incorrect or incomplete address was provided;
  • A package is delayed or returned because customs duties or import requirements were not completed;
  • The item shows signs of wear, alteration, misuse, accidental damage, or improper care;
  • The return request is made more than 30 days after delivery; or
  • An item is returned without prior authorization.

Exchanges

If you would like to exchange an eligible, non-custom item, including changing a jewelry size where available, contact us first. We will confirm eligibility and guide you through the next steps. Additional shipping or price differences may apply. Custom, personalized, specially sized, special-order, and final sale items are not eligible for exchange.

How to Start a Return

  1. Email service@varelti.com with your order number and reason for the return.
  2. Wait for return authorization and return instructions.
  3. Send the item using a trackable shipping service and retain your shipping receipt.

Please do not send a purchase back without authorization. Returns sent to an unauthorized address may not be accepted or refunded.

Refund Processing

After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 14 days. Your bank or card provider may require additional time to post the credit.

Contact Us

For return, refund, cancellation, or exchange questions, contact service@varelti.com.